As project manager you are the “Gate Keeper”, a buffer between the wonderful clients and your crew. And like any great mom running a well-oiled machine (family, team, whatever you would like to call it) you monitor what comes in and what goes out. This is an ideal role for any individual who feels compelled to know every detail about what the client says and what they didn’t say. I want to know key words such as –“like” or “love” – does it really matter? That depends on the client. If you have an emotionally expressive client –then yes, it matters a great deal. It is also important to know about this client’s day and how their morning has been going. In these cases, the client’s response to your presence can be persuaded by a great or terrible morning. Keep that in mind. Then there are those blessed times when clients know how to play the bigger game. They have the business mind set and even if their day has been rocky. These clients tend to have a very middle way about them. They can express themselves but they have a more conscious handle on their words and actions and use them more wisely.