Ever have an e-mail get lost between you and your very important client?. Of course it has to be the e-mail that counts the most, right? For crying out loud! You c.c. your co-worker and they got it. You were completely on the ball and sending an edit to a client early, over the weekend to help them out intending to give them extra time. And for some reason you get the last minute e-mail from the client saying “I still need that…” Your stomach fills with turmoil, due to some glitch somewhere in the “e-mail” nebula (I don’t know what they really call it, matrix?), and shoots down your consistent strife for a great reputation. What do you do? -You handle it like a Pro Project Manager of course. Immediately pull out the sent e-mail, which contains the correct saved attachment file (because you never throw anything away). Double check the attachment –by opening it yourself. Forward it to the client reinforcing that you had sent it two nights ago and leave a polite message on their voice mail. They will appreciate the forward with attachment, voice mail, and especially the hustle. The hustle is what counts in this arena of aggressive Advertising for pleasing your clients. Are you available at anytime to attempt to recover from the glitches that only your IT guy is able to explain? Be there or move over for someone else (good or not good –they didn’t have that e-mail problem with your client yet).