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A favorite lunch spot for me is the Illinois Street Food Emporium in Indianapolis. Well, the other day, besides a very tasty salad and soup lunch, I got something extra in the form of ideas about ways to use blogs to drive business.

Here's how it happened: Waiting for my number to be called, I noticed something.  Fastened low on the wall near the door of the restaurant was a metal thing-a-ma-gig with coloring sheet handouts for kids to color.  That day's handout had an outlined picture of a snowman talking with some penguins.  There was space on the paper to fill in the child artist's name, age, and phone number, and a pocket in which to deposit the finished work.

My first thought was how simple, yet ingenious a tactic those coloring sheets were - keep the kids occupied while Mom or Dad finish up a conversation. (As a professional ghost blogger, I'm always alert for ways business bloggers can engage readers.) Then I realized there was even more to it than that - some kid was going to win the contest and get his picture posted up there and want to keep coming back to the restaurant, perhaps bringing Auntie or Grandma to see the beautiful job he'd done on the penguins! (One benefit of engaging blog post readers is they want to come back to your site, or bring your site to them in the form of an RSS.)

There was one thing missing about those coloring sheets, I realized. As so often happens, even the best of business ideas falls short in some detail when it comes to execution.  I saw snowmen and penguins, but nowhere on those coloring pages did I see the name, address, or phone number, or email of Illinois Street Food Emporium!  Coloring's a great way to keep the kids happy while they're in the restaurant (maybe they come back to show off their winning entry or claim their prize). But at least a third of the page was white space that might have been used for advertising.  Uh-oh - a business blog page with no Calls to Action! 

FutureNow's  Brendan Regan teaches business owners to "optimize a marketing outreach from the driving point to the landing page and on through to conversion." In other words, for any business blog to enjoy bottom-line success, there needs to be a smooth process, a navigation path,  that begins when a customer first becomes conscious of your existence to when you're closing a deal.  The CTA's, or Calls To Action on your blog page, even sometimes in the text of the blog post itself - need to be there and be square!

"The best way to win an argument is to avoid it," advises Reginald Adkins in his Elemental Truths blog, admitting that "you could be perceived as a pushover who won't stand up for his beliefs."  Barring avoidance, Adkins offers tips to increase your chances for winning battles in which you've chosen to take part. 

• Your product (as compared to those of your competitors)
• Your service (as compared to services offered by others)
• Your point of view relating to your industry (contrasted with opposing viewpoints) 

So, carrying the example one step further, thinking of individual business blog posts as "battles" in an ongoing "war", it's certainly worth remembering that your goal as business owner is to keep winning hearts and gaining customers over the long run, and not just winning points today.

Several of Reginald Adkins' tips are actually very appropriate for bloggers:

Never accuse a person of being wrong. 
Think about a competitor or perhaps an online reader who's left a negative comment on your blog. "You should express your disagreement subtly," advises Adkins, "making it clear that your opinion diverges from theirs."

Let them talk. 
When it comes to presenting your side of an argument in your business blog, be sure to present the other side as fairly and completely as possible before explaining why your point of view is different.

Back it up. 
"Bring in concrete examples and supporting numbers to illustrate your point", says Adkins. Not only do statistics in a blog grab online visitors' attention, serve to demonstrate the extent of a problem or issue, but the numbers strengthen the credibility of the points your trying to make in that blog post.

Chill Bill. 
"Arguments can be emotional.  Be calm and don't let your feelings take over." The most important thing you have to sell in your business blog is you. The tone of your blog reassures readers they've come to a place where "nice guys and gals" live, people who play nice with competitors and customers alike.

Business branding expert Tony Fannin defines your brand as "an emotional collection of impressions your customers have about you." In your business blog, then, it's not winning the argument, but the way in which you won that counts!


 

My children have children of their own, all older than kindergarten age, so what made me feel compelled to read that Indianapolis Star article about teaching kindergarteners? It was the number that aroused my curiosity: "9 Problems We Must Overcome".
 
The O Magazine title this month is "100 Things That Are (Actually) Getting Better". Somehow
I doubt that, minus the number 100, the title would have been as much of a grabber.  I know it was the number 100 that made me pause (It's hard, these days, to avoid the perception that a lot of things are actually getting worse, not better, and I just had to know what 100 things I might be missing!)

To freshen up blog post content, start with one idea about your product or service. Then try putting a number to it:

• 2 Best Ways To Eliminate Unpleasant Room Odors…
• 3 Discipline Problem Fixes to Try First….
• 4 Simple Home Remedies for Headache…
• 5 Home Décor Tips…
• 6 Knottiest Financial Issues in a Marriage….

The point of the "lists", of course, is to demonstrate ways in which your product or service is different, and to provide valuable information that engages readers, helping them see you as a go-to guy or gal to solve their problem or fulfill their need.

Who's on your list? Ted Demopoulos suggests you ask yourself, referring to other blogs and online resources in your "space".  Listing different viewpoints or tips from others, then clarifying your own position is one way to make your blog be the go-to site. 
"4 Different Viewpoints on Rearing Money-wise Kids…" is somehow more enticing than just "Viewpoints on Rearing Money-wise Kids", wouldn't you agree?

To top off the positives of using numbers in blog post titles, at least some SEO experts believe bullet points and numbered lists earn "Brownie points" with search engines.

Just one more reason to count the ways…

 

The Goodwill TV commercial sums it all up: there are four kinds of clothes in your closet, and if you give three of those to Goodwill, there will be room for the only kind worth keeping, meaning clothes you wear - and should. The other three categories:

• Clothes you don't wear
• Clothes you shouldn't wear
• Clothes you can't wear

The Goodwill four categories of clothes closet contents might apply to creating content for your business blog posts as well.
 

• Telling how you skillfully solved a common problem for a consumer
• Describing an unusual use or application for your product or service
• What your business core values are and how your "corporate culture" reflects those
• Explaining what's special about your product or service and what you're trying to achieve

• Employee posts, composed by real people actually doing the work and talking to your customers
• Testimonials from customers and clients
• True tales and anecdotes of problems solved and successes
• Recognizing other bloggers and sources on your topic
  

• Topics too big and broad that are outside the scope of your expertise. Your business blog is there to win friends and do business, not convert the world.
• Information that is not "on brand". 

• Negatives against competitors - accentuate the positive about YOU.
• Posts that are too long and wordy
• Posts that are too technical for the average readers to relate to him/herself
• Posts that are too general, with nothing new to add that showcases your expertise and unique viewpoint

Even experienced business bloggers need to clean out and reorganize their content "closets" in order to continue earning the "good will" of online searchers!

 

“A (business) blog is a form of web communication allowing companies of all sizes to reach new audiences…, says Darrell Zhorsky. But, “allowing” and actually “reaching” are two different things, as many a new business owner discovers to his/her dismay. The reality, as ProBlogger’s Darren Rowse points out, is that “many blogs produce quality content that doesn’t get read.”

Once you taken the big step of getting consistent about posting content on your business blog (or hiring a professional ghost blogger like me to do it for you), the necessary next step is promoting your blog so people know it’s there.

One obvious, but often overlooked tactic, is simply letting your clients and customers know about the “Birth of the Blog”. The blog’s URL should occupy a place of honor on your business cards, flyers, ads, brochures, and website.  And, if there’s one particular post where you really “nailed” the message you want to convey about your business – print that one up on postcards or little laminated handouts to have handy at networking meetings, trade shows, letters or invoices.

Just created a new post? Tweet it, Facebook It, “Link it in”.  Or, capture one essential idea from your blog in a Tweet, linking back to the blog itself. As Jason Falls points out in The Beginners Guide To Promoting Your Blog “Twitter is a place to have conversations with people”, (not an advertising billboard).  That means you need to provide links to other interesting and informative sites, so that your blog becomes the “go-to” spot for information in your field.

In using social media to promote your blog, don’t forget to “stay on brand”, is a reminder offered by Entrepreneur. “Go ahead and announce sales and specials, but also give your fans, friends, and followers something more.”

Blogging is an incredible way to connect with customers  who are searching for exactly what you sell, what you do, and what you know about.  But they have to find you first.  Bottom line is:  you can’t just blog there – you have to promote your blog!

The larger a pepper, the less “hot”, is just one of the interesting tidbits I learned from a Whole Foods representative at the Indiana Health Expo the other day.  Peppers, in fact, could serve as a metaphor for blogs and websites, with shorter, “spicier” blog posts packing more immediacy than their longer, more formal website cousins. The typical website offers more detail and a broader spectrum of information on a company’s products and services, while blog posts focus on one idea with more intensity.

The first three ingredients listed on a food container, I learned at the Health Expo, are the most important, because ingredients are listed in descending order of how much of each is in the product. When it comes to business blogs, it’s important to use key words and phrases in the title and early in the text of each blog post. Those key words indicate to the search engines what the main idea of the post is going to be.

I found the Whole Foods presentation particularly engaging because it offered information I’d never heard before.  Offering information that is new to the typical online reader is a key principle of business blogging. The Health Expo speaker captured my attention with information new to me. I learned about a food called Quinoa (pronounced “keen wa”), which is a rice substitute high in dietary fiber, and about Greek Yogurt. New information is a winner for business blogging.  If you can’t offer brand-new information, your unique approach or “slant” shows searchers you’re far from run-of-the mill.

One of Suzanne Gunelius’ six tips on turning a business blog into a sales tool is “Provide Exclusive Information and Tips.”  A great example of that is a blog I read called Breathe Easy, which talks about about dog food. The blogger warns that comparing ingredients can be tricky, because, although two labels may have the same ingredient name, there can be a world of difference between two brands.” The recommendation is for buyers to look for the words “human grade” on the dog food label.  That’s the kind of valuable and detailed advice that distinguishes “human grade” blogs from the pack!

Between Shakespeare's Juliet asking "What's in a name?" and father-of-advertising David Ogilby's emphasis on headlines, there's simply no contest when it comes to blogging for business - titles matter! There are two basic reasons titles matter so much in blogs:

• For search - key words and phrases, especially when used in blog post titles, help search engines make the match between online searchers' needs and what your business or professional practice has to offer.
• For reader engagement - after you've been "found", you've still gotta "get read".  

In my magazine reading this week, I came across titles that illustrate just two of the many ways to make titles "pop":

The title of an advertisement in USA Weekend asks the question: "Do You Have Constant Ringing In Your Ear?"

If ear ringing is, in fact, a problem for the searcher, there will be a "Bingo!" I've come to the right place" response. But even if I somehow arrived at this site looking for, say, hearing aids or even diamond earrings, the title has an immediacy that grabs my attention, perhaps causing me to reflect, " You know, sometimes I DO have a sort of ringing sensation…"

The concept of asking readers if they're grappling with an issue or a need that you not only know about, but which you're accustomed to helping solve - that's perfect for the headline of a business blog post.

One title on the cover of O Magazine is a "grabber" in a different way: "100 Things That Are (Actually) Getting Better".

This title passes Ogilby's "acid test" by making you wish you'd thought about many things actually getting better, because most people suffer from the perception that a lot of things are getting worse nowadays.  The title's not only refreshing - it arouses curiosity. (Are there really that many things getting better?  What have I missed?)

One thing Indianapolis small business consultant Lorraine Ball thinks is getting better is blog writing. Ball attributes the improvement to Twitter and other social media, which focus on titles short enough to "Tweet".

Truth is, no clever or even Tweet-able title can substitute for well-written, relevant content in the blog post itself, content that provides valuable information to your readers. But, in order for blog marketing to lead searchers to become buyers of your products and services, your stuff has got to get read!

Sorry, Juliet.  When it comes to business blog posts, the answer to the question "What's in a name?" is EVERYTHING!

Tucked inside the Murphy Building in Indianapolis is a vintage clothing store called IndySwank, and tucked inside the Indianapolis Star account of an interview with IndySwank’s owner are some great content ideas for business blogs.

Business bloggers often confide they have trouble continually coming up with fresh ideas for their blog posts and finding news ways to talk about the products and services they offer. The IndySunday Interviews Someone You Should Know article poses eight questions answered by Jennifer Rice Von Deylen, owner of IndySwank.  As a professional ghost blogger and business blogging trainer, I realized that answering those very questions could make for terrific blog content for any business.


HOW DO YOU GET THE STOCK FOR YOUR STORE?
If your business sells products, where do those products originate?  Do you create them? What sources have you chosen and why? Talking about your product allows you to showcase your own expertise in your field, your own outlook, and the ways in which your product is unique in the marketplace.

HOW DID YOU NAME THE STORE?
Rice Von Deylen explains that “swank” means really, really cool, adding her opinion that “We don’t take enough pride in who we are.” What does the name of your product and of your business say about the outcomes you hope to bring to customers?

HOW WOULD YOU DESCRIBE YOUR STYLE?
In what facet of your industry have you chosen to focus your business efforts? Why?  How does the way you run the business make you different from your competitors?  In other words, what’s your style?  Rice Von Deylen’s answer to the question: “Urban.  I still try to be sexy and attractive, but not like Britany Spears.” Use your blog posts to help readers get the feeling they know the “you” in your business!

HOW CAN PEOPLE DISCOVER THEIR OWN STYLE?
Offer information in your blog posts that helps readers gain knowledge.  Customers who feel well-informed feel empowered to make buying decisions! Don’t for a moment be afraid of making your blogsite the “go to” place for information in your field.

Jennifer Rice Von Deylen's advice is perfect for business owners trying to promote their products and services through blog marketing: “For direction, take what you’re comfortable with and try to exaggerate it.”

I find it hard to imagine any better way to arrive at your own “signature style” for your business blog posts!

 

I almost didn’t go to see the movie “Nine”. The Indianapolis Star gave the film only two stars, quoting Roger Moore’s review in the Orlando Sentinel: “How can a movie starring six Academy Award-winning actors be such a bore?”  

Thank goodness, I caught that interview of the “Nine” cast on “Larry King Live”.  King said the film was wonderful, and, after hearing the actors share their experiences, I knew this was going to be a very special film I absolutely needed to see. (It was – I’d see it again!)

No need to worry - I’m not about to change the topic of this Say It For You blog from creating content for successful blog marketing into movie reviews!  What I am trying to express is that readers can be influenced in favor of or against something with relative ease.  It’s important that you know what is being said by other bloggers on your business topic, or even what might be posted about your business in particular.

I’m really talking about something bigger than just finding and controlling any negative reviews about your company’s product or service., Consistently combing the blogosphere to see what’s being said that relates to you is a great idea, no doubt, and your business blog posts are tools that allow you to put your own “spin” on any messages the public might be receiving from competitors or critics.

I’m talking about more than using analytics to track your blogs most popular posts and who’s reading your blog, although tracking and measuring results is a terrific tool to help you keep making the blog more and more effective as a marketing tactic for your business.

I just don’t want you, or anybody, to miss your “movie” the way I almost missed seeing “Nine”. I want you to go beyond the question I always pose to new Say It For You business blogging clients “Would you find you?” to become the in-depth interviewer Larry King was for me.

Once searchers have read your blog post, no matter what any other blogger or newspaper columnist was saying on your subject, they’re going to know your company is one they absolutely need to get to know!

Every holiday is a marker, however you look at it, and it's hard to resist tallying along with the toasts.

In my introductory blog post, "How Say It For You Was Born", I posed a question: "What qualities make for a great ghost blogger?" I put "drill sergeant discipline" near the top of the list, explaining that web rankings are based at least partially on frequency of posting new content, and that blogging must be kept up faithfully if "winning search" is one of the business' goals.

I think it's fair to give myself an "A" in the discipline department.  I, together with my contract writers, turned out close to 1,000 different original blog posts this calendar year without ever missing a deadline. In addition, Say It For You produced copy for a couple hundred web pages, press releases, brochures, letters to the editor, and newsletter articles.

This year, blog content development training was added to  the Say It For You menu of services, for business owners who, along with their employees, want to create their own blog content. During 2009, I gave six talks on "Blogging For Business" where the audience at each numbered more than one hundred.

This has been a year made rich through meeting so many new friends in the social media community. Special thanks go to continuing mentors Chris Baggott (Compendium Blogware), Ryan Cox (Schindigs), Ken Zweigel (Drive), Tony Fannin (Be Branded),  Mike Semon (Spartan Technologies), Damon Richards (Port to Port Consulting), and Kathleen Haley (KSH Marketing). I could never have come this far as a professional ghost blogger and blog trainer. without your support and expertise.

Another quality that makes for a great ghost blogger is a "third ear".  A ghost, I explained, needs not only to hear what clients want to say, but to pick up on their unique style of expression.  "The goal," I wrote, "is to speak your message, in your '"voice', to your customers..  A good ghost blogger should, her/himself, be neither seen nor heard."

To all our wonderful clients, thanks, each of you, for "letting us in" to the dreams and hopes you hold for your business or professional practice.  Thanks for devoting careful thought to the question I pose to each new blogging client:

If you had only 8-10 words to describe why you're passionate about what you what you have, what you do, and what you know about, what would those words be?

2009 tallies and toasts - it's been a privilege and it's been "real"!

Indianapolis Business Journal technology columnist Tim Altom isn't a fan of "Power Point fashionistas" who use all the animation trickery the program can provide.  "Too much, too fast, too self-conscious" is how he describes many of the presentations he's had to sit through.

I couldn't agree more, as I brought out in "Blogs, Like PowerPoint Presentations, Can Be Boons or Banes". I suggested thinking of each blog post as one slide in a PowerPoint.

Even Robert Gaskins, co-creator of PowerPoint, explains that the technology was never intended for showing an entire proposal - just a quick summary, and that relationship is precisely applicable to a business' blog posts relative to the corporate website.

Business bloggers would do well to pay heed to several of Altom's suggestions about effective use of Power Point slides:

1.   Slides should be used to set the stage for a conversation…Slides.work fine if they're meant only to cue and remind.
Blog posts can cue and remind as well, with each post focused on just one new piece of information, a unique approach to a subject, an anecdote, a myth busted or a problem solved.

2.   Altom put together charts from a client's own data, but in ways the client had not thought of, revealing things the customer hadn't seen before.
One excellent use of a business blog post is to do the same, presenting a new approach to familiar information.

3.   Most speeches can do just fine without slides. But there are occasions when you're not able to dialogue…
In fact, blogging for business is exactly such an "occasion". Pull marketing is all about attracting attention from the right kind of strangers, those unaware of the name of your business, who arrive at your blog because they are searching for something that relates to what you do. The dialogue cannot begin until those strangers find you online. 
 

• Too much: (keep blog posts short and focused on one idea)
• Too fast: (keep posts conversational and informal in tone)
• Too self-conscious: (keep it about them and their needs, yet don't be reluctant       to include calls to action in your blog posts)

The old saying about a chain being only as strong as its weakest link is certainly true of blogs.  Each time you publish a post, that post becomes the newest link in your blog chain. Actually, it becomes the first link in your blog chain, because all your posts remain on the Internet, appearing in reverse chronological order.

The chain concept is the secret behind blogging’s effectiveness in helping your company or professional practice get found.  “With blogs you’re casting a super-large net of keywords,” explains Chris Baggott of Compendium Blogware. “By nature, blogs have more of the positive variables that search engines are looking   for when compared to a website,” he adds, citing four blog qualities:


1. Content-rich
Each blog post should offer expert information and advice in a professional, easy-to-understand way.  Visual aids such as the font you use, bolding, italics, photos, and charts can all add interest, but the main job of business blog posts is to assure visitors they’ve come to the right place, and to tell them why that’s so.

2.  Specific
Arriving at your blog, Web searchers are on a fact-finding mission, looking for information about what you do, what you sell, and what you know about.  Give them “Just-the-facts-Ma’am” satisfaction.

3.  Relevant
Keywords and phrases in the title and in the body of your blog post help search engines make as close a match as possible between the question and the answer, the problem and the solution, or the need and the product or service. Keep those “key people” – your blog visitors – in mind whenever you post!

4.  Personal
“Though we live with digital technology, it’s still an analog world,” comments Tony Fannin of Be Branded. Great marketing, he points out, is still about humans talking to humans, and blogs must give readers a sense of real people talking. (The essence of my work as a professional ghost blogger is to capture your personality and your message and express that to your customers and clients.) 

Before you hit “Publish” or “Submit”, give each of your blog posts the once-over to be sure that newest link in your blog chain meets the “Big Four” test!